You can delete your Learning With Momo account, and everything we store with it, at any time. This works the same in a browser and in our Android app.
1. Ask for a delete link
Enter the email you use to sign in. We send a link to that inbox, so only the person who reads it can delete the account. The link works for 30 minutes.
2. Delete the account
This deletes the account straight away and cannot be undone. Your membership or trial ends, and every device signed in to it is signed out.
What is deleted
Your account: your email, your password (stored only in scrambled form), your membership or trial, and the record of the terms you agreed to.
Your family list, if you have one: each learner's first name or nickname, age and animal picture.
Reading tutor profiles and results: each reader's nickname, animal, level, sounds practised, coins and treehouse.
Usage records kept under your email: which screens, decks and games were used, scores and minutes.
Feedback you sent from inside the app in the last 90 days. Older feedback no longer carries your email; it is deleted 12 months after it was sent.
What is not kept on our side, or cannot be reached from here
Voice recordings from "Say it like Momo" and the Reading tutor never leave your device, so there is nothing of them on our side to delete.
Stars, stickers and other word-app progress are saved on each device. To remove them, sign out, then clear this site's data in your browser (in Chrome on Android this also covers the Android app, which runs in Chrome).
If you emailed us, or sent feedback or a contact message, a copy of that message may stay in our mailbox for up to 12 months.
The weekly activity summary we email to ourselves (each account's email, minutes, stars and best scores for that week) may stay in our mailbox for up to 12 months.
Site totals that no longer name you, such as how many games were played on a given day, are kept for up to 121 days.
For 8 days after a deletion we keep a short note of it (the email and when the account was made and deleted), only so nothing can bring the account back by mistake.
Need help?
If you no longer have access to your email, use our contact form and we will help.
If you no longer have access to your email, write to [email protected] and we will help.
Learning With Momo is run by 1001569350 Ontario Inc., Ontario, Canada. See the Privacy Policy for how we handle personal information.