Contact us
Questions, schools, membership or feedback: write to us
Use the form below and pick the closest topic. If you have an account, use the email address on your account, so we can find it. Quick answers on signing in, passwords, your trial and offline use are further down this page.
What happens to your message
The form emails us your name (if you give one), your email address, the topic you picked and your message. Your address is set as the reply address, so we can write back.
Topics
What you can write to us about
Here is what each topic in the form above covers.
A question about the app
How the three age modes work, what each of the 11 languages includes, the English Reading tutor, saving for offline use, or signing in. Many answers are already in our FAQ and on How it works.
Schools and groups
Accounts for a school, club or other group, set up by hand, one for each email address. The section just below covers what each account includes today, what is not available, and what to tell us. More on our Schools and groups page.
Membership after the trial
Carrying on after your 90-day free trial. The steps further down show how membership works today.
Ideas or a problem
Tell us what works, what is confusing and what you would like to see next. If something is not working, include your device, your browser, and the language and age mode you were using. In Big Kid and in Teens and Grown-ups modes, the app also has an Ideas? tile that opens a feedback screen. Sending feedback there needs an internet connection.
Schools and groups
Writing about a school or group?
Here is what we can offer today, so you know what to ask for.
- Available today: accounts set up by hand for your group, one for each email address (every sign-in sends a 6-digit code to that address). Each account opens the whole app: every age mode, all 11 languages and the English Reading tutor (Kindergarten to Grade 3).
- Not available: classroom accounts, teacher or school dashboards, class rosters, assignments or school reports.
- Progress: vocabulary progress is saved in each browser and does not sync between devices. On an ordinary account there is one record per browser, so people who share a tablet share one set of stars and stickers, and the record stays after someone signs out. A family account (set up by us; you cannot choose one at sign-up yet) holds up to 5 people, each with their own stars, stickers and streak on each device, and the app asks who is learning each time it opens. Reading progress is saved to the account, and the Reading tutor holds up to 6 readers per account and has a printable parent report.
- Pricing: planned from $3 per learner per month for groups of 20 or more, coming soon.
- Helpful to include: roughly how many learners, their ages, which languages you have in mind, and whether learners will share devices.
After your trial
How membership works today
Card checkout is coming soon. Until then, this is how it works from sign-up to membership.
Start with a 90-day free trial
Your trial starts the day you create your account. No card is needed, and we do not collect payment information.
Your trial ends
When the 90 days are up, the app sends you to a page about joining.
Ask us to continue
Use the form above with the email address on your account and choose Membership after the trial. We set up membership by hand. The planned prices are on our pricing page, marked coming soon.
Before you write
Quick answers on sign-in, your trial, offline use and your data
I did not get my sign-in code. What can I do?
Check your spam or junk folder first. Each sign-in sends a new 6-digit code that works for 10 minutes, only on the device that asked for it, and you have 5 tries to enter it. If it has run out, start signing in again for a fresh code. Still stuck? Send us a message.
How do I reset or change my password?
Choose Forgot your password? on the sign-in page and we will email you a reset link. The link works for 30 minutes. This is also the way to change your password, as there is no password setting inside the app.
I typed the wrong password and now I cannot sign in.
After 3 wrong passwords, sign-in for that email pauses for 15 minutes. Wait, then try again. If you have forgotten your password, choose Forgot your password? to set a new one.
When does my 90-day trial end?
It ends 90 days after you created your account. The app does not show the end date, so if you are not sure, send us a message with the email address on your account and we can look it up.
Why does the app say "Momo needs a quick hello!"?
The app keeps working offline for up to 7 days after it last checked your account. After that it needs a moment online. Connect to the internet and, as long as your trial or membership is active, you can carry on. If the app asks you to sign in, sign in again first. The Reading tutor shows "Connect to keep reading" for the same reason.
How do I delete my account or my child's reading data?
Delete it yourself at learningwithmomo.com/delete-account: enter the email on the account, open the link we send to it, and confirm. That deletes the account and the data stored with it. You can also delete reading data yourself at any time. In the Reading tutor's Grown-ups area, behind a parent check, you can remove a reader's results, a reader, or all reading data.
New to Learning With Momo?
Create your account, pick an age mode and a language, and open your first deck. No card needed.